Bet1 Casino — Privacy Policy

Protecting your privacy at Bet1 Casino is one of our most important responsibilities. We believe that a truly trustworthy gaming platform can never compromise on user data protection.

This privacy policy explains what information Bet1 Casino collects, why it is collected, how it is used, and what rights you have over your data. Please read this policy carefully before using our platform.

Bet1 Casino complies with international data protection laws and regulations. We never sell your personal information to third parties or share it without your consent.

Bet1 Casino collects your information in several ways. Below is a detailed breakdown of what types of data are collected and under what circumstances.

• We collect the information you provide directly during registration.
• Technical information is collected automatically while you use the platform.
• Documents submitted during the KYC process are stored securely.
• Records of interactions with customer support are retained.

Bet1 Casino uses your information only for specific, legitimate purposes. These purposes are outlined in detail below.

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To resolve your issues and questions promptly.
• Fraud Prevention: To detect suspicious activity and protect your account.
• Responsible Gaming: To provide support for players at risk of problem gambling.
• Legal obligations: To meet the requirements of regulatory authorities.
• Platform Improvements: To analyze user experience and continuously improve our service quality.
• Promotional Communications: To send you bonus and offer updates with your consent.

Bet1 Casino shares data with third parties only in very limited circumstances and under strict contractual agreements. Those circumstances are outlined below.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Authorized third-party providers for KYC verification.
• Licensing Authority: As required by regulatory authorities in relation to gaming licenses.
• Law enforcement: In cases of court orders or assistance with legal investigations.
• Technology Partners: Cloud storage and cybersecurity providers — bound by strict confidentiality agreements.

Bet1 Casino uses cookies to enhance your experience on the website. Cookies are small text files stored on your device that help remember your browsing preferences.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language and platform preferences.
• Analytics Cookies: To understand how the website is used, which helps us improve our services.
• Marketing Cookies: To show you relevant offers based on your preferences. You can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some website features.

Bet1 Casino uses industry-leading technology and methods to protect your data. Our security operates across multiple layers, so even if one layer is compromised, your information stays protected.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for sensitive data stored in the database.
• Two-factor authentication (2FA) — for an added layer of account security.
• 24/7 Security Monitoring — to detect suspicious activity in real time.
• Regular security audits — system reviews conducted by third-party experts.
• PCI DSS-compliant payment processing — maximum protection for your financial data.
• Data backup systems — to reduce the risk of data loss to zero.

As a Bet1 Casino user, you have several important rights over your own information. We fully support and uphold each of those rights.

To exercise any of these rights, please contact our support team. We are obligated to respond to your request within 30 days.

Bet1 Casino does not retain your data longer than necessary. Each category of data has a defined retention period.

• Account information: For the duration the account remains active, and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• Customer Support Records: 3 years from the date of issue resolution.
• KYC documents: Up to 5 years, as required by regulatory authorities.
• Cookies & Tracking Data: Until end of session or up to 1 year.

Once the specified retention period ends, data is securely deleted or anonymized.

Bet1 Casino strictly prohibits anyone under 18 from using the platform. We do not collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Proof of age must be submitted as part of the KYC process.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
• Parents can contact us to report any suspicious accounts.

Bet1 Casino is an international platform. In some cases, your data may be processed or stored on servers outside Bangladesh.

• All international data transfers are conducted in compliance with international data protection standards.
• Data stored on overseas servers is protected by the same encryption and security measures.
• Before any data transfer, the privacy standards of the recipient country and organization are verified.
• Standard Contractual Clauses (SCC) are used for international data transfers.

Bet1 Casino may update this privacy policy from time to time. We will notify you of any significant changes.

• You will be notified of any significant changes via email or platform notification.
• Updated policies take effect from the date of publication.
• Continued use of the platform after a new policy takes effect will be considered acceptance of that policy.
• To request an archive of a previous version, please contact our support team.

The most current and active privacy policy will always be published on this page. We recommend reviewing it regularly.

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team.

• Email: [email protected]
• Live Chat: Live chat available on the platform 24/7.
• Response Time: Typically within 3–5 business days.